Test 1

You should spend about 20 minutes on this task.

You have bought a new mobile phone and in a few days of purchase, it has stopped working. You have spoken to the company representative a week ago but it has still not been repaired.

Write a letter to the company. In your letter,

  •  introduce yourself
  •  explain the situation
  •  say what action you would like the company to take

Write at least 150 words.

Dear Sir/Madam,

I am writing this letter to express my dissatisfaction about the mobile phone that I have purchased from your store.My name is Millar and I am a regular customer of your company. On the 10th of March,I bought a brand new mobile I-phone X against bill no: 1040. The mobile phone is not working properly and I think it has generated some faults.

After one week of using it, problems started to appear. The flash of the camera is no longer working. Also, the monitor is getting blurred which makes it difficult for me to see SMS messages clearly. Apart from this, I have also analysed that when I fix it on a charging port, it becomes too hot within some few minutes. I was very surprised to discover such problems in quite an expensive model like this.

Naturally, I returned the mobile in your store to be replaced with the new one. One of yours sales staff members promised me that they will send it to me at my home address.However, two weeks have passed without receiving any replacement.I’m very upset with the poor service. Now,I insist on getting a refund of my full payment. Otherwise, I will not hesitate to take legal action.

Your faithfully,

Millar

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